pk2car
Privacy Policy

This Privacy Policy ("Policy") applies to all personal data collected by pk2car ("the Company," "we," "us," or "our") from individuals ("Users," "Players," or "you") who visit, register on, or use the pk2car online casino and sports betting platform accessible at pk2car.org, including any associated mobile interfaces, applications, or digital services operated by the Company.

This Policy should be read alongside the pk2car Terms & Conditions available at /terms-conditions. Together, these documents form the complete legal framework governing your relationship with pk2car. This Policy governs data processing activities exclusively — contractual rights and obligations are addressed in the Terms & Conditions.

pk2car is committed to processing personal data in a manner that is lawful, fair, transparent, and proportionate to the purposes for which it is collected. We do not collect more personal data than is necessary for the provision of our services, and we do not retain data beyond the periods described in this Policy.

For the purposes of applicable data protection legislation, pk2car is the data controller in respect of all personal data collected through the pk2car platform. As data controller, pk2car determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable legal obligations.

If you have any questions about how pk2car handles your personal data, or if you wish to exercise any of the rights described in this Policy, please contact the pk2car Data Protection team using the contact details provided in Section 15 of this Policy. All data protection enquiries are handled by designated personnel with appropriate training and authority to respond to your request.

pk2car collects personal data through multiple channels and at various stages of your interaction with the platform. The categories of personal data we collect are set out in the table below:

pk2car does not collect special categories of sensitive personal data (such as health data, biometric data, or religious beliefs) unless directly relevant to a responsible gaming assessment and provided voluntarily by you. Where such data is provided, it is processed solely for the purpose of delivering responsible gaming support and is not used for any other purpose.

pk2car uses personal data for the following purposes:

• Account Management: To create, maintain, verify, and administer your pk2car account, including processing your pk2car login credentials, managing your PKR wallet balance, and enabling access to gaming and betting features.
• Identity Verification & KYC Compliance: To verify that you are who you say you are, that you are 21 years of age or older, and that your use of pk2car complies with the Company's eligibility requirements and applicable anti-money-laundering obligations.
• Payment Processing: To facilitate PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Allied Bank, Meezan Bank, SadaPay, Retail Cash, and USDT TRC20, and to maintain accurate transaction records.
• Platform Security & Fraud Prevention: To monitor for suspicious activity, detect and prevent unauthorised account access, identify bonus abuse, and protect the integrity of gaming outcomes across pk2car's casino and sportsbook products.
• Regulatory Compliance: To meet the Company's obligations under applicable gaming regulations, anti-money-laundering requirements, and any lawful order from a competent regulatory authority.
• Responsible Gaming: To monitor gaming patterns, identify indicators of problem gambling, administer self-exclusion requests, and provide appropriate responsible gaming interventions in accordance with the pk2car Responsible Gaming Policy.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance related to your pk2car account.
• Service Improvement: To analyse platform usage patterns, identify technical issues, and develop improvements to the pk2car user experience — in an aggregated and anonymised form where possible.
• Communications: To send you account-related notifications, security alerts, transaction confirmations, and — where you have consented — promotional communications about pk2car offers relevant to your gaming activity.

pk2car processes personal data on the following legal bases under applicable data protection law:

• Contractual Necessity: Processing required to perform the contract between you and pk2car — primarily account creation, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money-laundering regulations, gaming licensing requirements, and lawful regulatory orders.
• Legitimate Interests: Processing necessary for the Company's legitimate interests in operating a secure, fair, and compliant gaming platform — including fraud detection, abuse prevention, and platform analytics — where those interests are not overridden by your rights and interests.
• Consent: Where you have provided explicit consent for a specific processing activity — such as receiving marketing communications — we will process your data on that basis. You may withdraw consent at any time by contacting pk2car support or updating your communication preferences in your account settings.

pk2car does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: Your financial and identity data is shared with JazzCash, EasyPaisa, partner banks (HBL, UBL, Allied Bank, Meezan Bank), SadaPay, and cryptocurrency network operators as required to process your transactions. Each processor is bound by contractual data protection obligations.
• Identity Verification Providers: Your identity documents and personal details are shared with third-party KYC verification service providers for the purpose of confirming your identity and age in accordance with pk2car's compliance obligations.
• Gaming Software Providers: Game session data (not payment or full identity data) is shared with certified casino software and live dealer studio providers for the purpose of delivering game services on the pk2car platform.
• Regulatory & Law Enforcement Authorities: pk2car may disclose personal data to gaming regulatory bodies, anti-money-laundering authorities, tax authorities, law enforcement agencies, or courts where required to do so by applicable law or lawful regulatory instruction. Such disclosures are made without prior notice to the User where legally required.
• Corporate Transactions: In the event of a merger, acquisition, or sale of the Company or substantially all of its assets, personal data held by pk2car may be transferred to the acquiring entity, subject to equivalent data protection standards being maintained.

pk2car uses cookies and similar tracking technologies on the platform to deliver core functionality, maintain session security, and analyse usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the pk2car platform to function correctly. These cookies manage your login session, maintain your account authentication state, and enable security features. They cannot be disabled without disrupting platform functionality.
• Functional Cookies: Enable personalisation features such as language preferences, display settings, and your most recently visited game categories. These cookies improve your pk2car experience but are not essential to core platform operation.
• Analytics Cookies: Used to collect anonymised or pseudonymised data about how Users interact with the pk2car platform — including which pages are visited most frequently, session duration, and error rates. This data is used solely to improve platform performance and user experience.
• Security Cookies: Support fraud detection, bot prevention, and unauthorised access monitoring functions on the pk2car platform.

pk2car does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may impair or prevent access to certain pk2car features, including the pk2car login process.

pk2car retains personal data for as long as necessary to fulfil the purposes for which it was collected, or for the duration required by applicable legal obligations — whichever is the longer period. The following general retention guidelines apply:

• Active Account Data: Retained for the full duration of your pk2car account and for a period of five (5) years following permanent account closure, in accordance with standard anti-money-laundering record-keeping requirements.
• Transaction Records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of five (5) years from the date of the transaction, or for such longer period as required by applicable financial regulations.
• Identity Verification Documents: Copies of identity documents submitted during the KYC process are retained for the duration specified above and securely deleted once the retention period expires.
• Support Communications: Customer support correspondence is retained for two (2) years from the date of the last communication in the relevant thread, unless the communication relates to a formal dispute, in which case it is retained until the dispute is fully resolved.
• Gaming Session Logs: Detailed game session data is retained for two (2) years from the date of the session for dispute resolution and regulatory audit purposes.

Upon expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised in a manner that prevents re-identification. Where anonymisation is applied, the resulting data may be retained indefinitely for statistical and analytical purposes.

pk2car implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data transmitted between your browser and the pk2car platform, including the pk2car login page, cashier, and account management interfaces.
• Encrypted storage of all personal and financial data at rest, using industry-standard encryption protocols.
• Access controls ensuring that personal data is accessible only to pk2car personnel who require it for their specific role, on a need-to-know basis.
• Two-factor authentication options available to all pk2car account holders, providing an additional layer of protection beyond username and password credentials.
• Regular security assessments, penetration testing, and vulnerability monitoring of the pk2car platform infrastructure.
• Incident response procedures to detect, contain, and report data security incidents in accordance with applicable legal obligations.

pk2car operates internationally and may transfer personal data to servers, service providers, or processing facilities located outside Pakistan. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that applicable in Pakistan, pk2car will implement appropriate safeguards to ensure your data is protected to an equivalent standard.

Such safeguards may include contractual data protection clauses with third-party processors, adherence to internationally recognised data protection frameworks, and technical security measures appropriate to the sensitivity of the data being transferred. By using pk2car and providing your personal data, you acknowledge and consent to the international transfer of your data on the terms described in this Policy.

Subject to applicable law and certain conditions, you have the following rights in relation to the personal data pk2car holds about you. These rights are detailed in the Your Rights section below. To exercise any of these rights, please contact pk2car using the details in Section 15. pk2car will respond to all valid requests within thirty (30) days of receipt of a complete request and will not charge a fee for processing reasonable requests.

If you are a parent or guardian and believe that a person under the age of 21 has provided personal data to pk2car, please contact the pk2car support team immediately using the contact details in Section 15. The Company will investigate and take prompt remedial action.

The pk2car platform may integrate third-party services — including certified casino game providers, live dealer studios, payment processors, and analytics tools — that operate under their own privacy policies. pk2car takes reasonable steps to ensure that third-party service providers used on the platform maintain appropriate data protection standards.

pk2car is not responsible for the privacy practices of third-party services that operate independently of the pk2car platform. This Policy applies exclusively to personal data collected and processed by pk2car directly. Where a third-party service has its own privacy policy, we encourage you to review it separately.

pk2car reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered Users via email notification or via a prominent notice on the pk2car platform prior to the amended Policy taking effect. The revised Policy will be published on this page with an updated effective date.

Your continued use of pk2car following the publication of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with any change to this Policy, you should stop using pk2car and request account closure before the amended Policy takes effect. Account closure requests in these circumstances will be handled in accordance with the pk2car Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about how pk2car has handled your personal data, please contact the pk2car Data Protection team. The support email address is displayed in the footer of this page.

Please include the following in your correspondence to ensure your request is handled efficiently:

• Your full name and the email address associated with your pk2car account.
• A clear description of your request or concern.
• The subject line "Data Protection Request" to ensure correct routing.

pk2car will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) days. If your concern is not resolved to your satisfaction, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction.